Terms and conditions

These terms and conditions ("Agreement") govern your use of our services (the "Services"). The Services are operated by PointsBet, a licensed online gaming operator, and regulated by the Alcohol and Gaming Commission of Ontario.

Registration and Login Process

To access the Services, you must register for an account with us. To do so, please follow these steps: visit our website or mobile app, click on "Register", enter your personal details (name, email address, date of birth), set a password, verify your email address, complete Know Your Customer ("KYC") verification requirements and log in using your credentials.

Games and Software Providers

We offer various games through the Services, including slots, table games, live casino, video poker, etc. The games are provided by our third-party software providers who ensure that all games are fair and random, as independently audited.

Bonuses and Promotions

From time to time, we may offer bonuses or promotions to enhance your gaming experience. These will be subject to specific terms and conditions including wagering requirements, maximum bet limits, game restrictions and other applicable rules.

VIP and Loyalty Program

We operate a loyalty program where you can earn points for participating in certain activities on the Services, such as placing bets or engaging with our social media platforms. You may redeem these points to receive rewards like cash, spins, higher betting limits, etc.

Payment Methods and Banking Terms

To fund your account, deposit methods are subject to availability but include Interac, Visa/Mastercard, PayPal and other online banking services. For withdrawals, we process payments via the same deposit method(s) used for a withdrawal or by bank transfer.

Key Terms and Conditions

Our Services are provided on an "as is" basis. You agree that your use of our Services will be at your own risk and you release us from all claims in connection with any losses, damages or issues arising from such use. We may limit or suspend services if we reasonably believe to do so.

Responsible Gaming

We are committed to providing a safe gaming environment for our users. As part of this commitment, we require that each user register and provide valid identification details before activating their account. Users can self-exclude themselves from participating in online games temporarily or permanently through the Services' tools.

Security and Fair Play

Your personal data is protected by encryption standards (SSL) while our software providers ensure fair play through independent audits of our systems. Please see Section 7 for further information on "Fairness".

Dispute Resolution

If you have any issues with us or the Services, please contact our support team. We aim to resolve all disputes in a reasonable and efficient manner.

Termination

These terms may be modified by PointsBet at its discretion, without notice. Any changes shall take effect on publication of such change(s) on the website.

Governing Law

These Terms are governed exclusively by Ontario law (and any amendments thereto). By participating in our Services or continuing to use them after such modification occurs, you agree that all disputes will be settled in accordance with applicable laws without regard to choice of law principles.

Acceptance

By registering an account and using the services, users signify their understanding and acceptance of these terms and conditions as stated herein.